- Any claim for defective merchandise must be packed in original boxes and without writing on the box.
- Product has to be in original condition; do not finish or paint the product, all hardware / accessories have to be returned completely.
- If you are not satisfied with the product, it may be returned in its original condition within 30 days for a full refund, excluding shipping and re-stocking fee.
- There will be 20% re-stocking fee for all return items.
- Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service. NO EXCEPTION.
- Pictures are required to claim merchandise defectiveness. Please e-mail to info@nestedporchswings.com
- We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
- Any claims for merchandise damaged in transit must be made through carrier. Before signing the freight bill, please inspect all boxes for damages (make sure the carrier signs the freight bill for any damages).
- All returned shipments must be freight prepaid and include the RMA number and a copy of the original invoice.