Order Confirmation
Once you place your order, you will receive an order confirmation from us. This email will confirm your order has been received and your credit card was approved for purchase.
Order Cancellation
Please note that all swing, cushion and pillow orders are custom made-to-order. Therefore, you can ONLY cancel your order up to 48 hours after you've placed your order for a full refund. After the 48 hours, there will be NO REFUND.
Shipping
Orders ship with 10-12 weeks
Free Shipping
You will receive free shipping on all orders in the contiguous United States (excluding Alaska & Hawaii which we do not ship to).
International Shipping
We do not ship internationally at this time.
Freight Carrier Service
Our standard freight delivery service is curbside. If threshold /inside delivery is needed please contact us and note that additional charges may apply. Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.
If you purchase a product that is very heavy or large, it must be shipped by independent freight carrier. The freight company will contact you in advance to schedule a date and time for delivery. An adult must be present at the time of delivery. If you miss your appointment, you may be charged a re-delivery fee. So to ensure a timely delivery, please provide a phone number at the time of check out. The delivery driver will drop your item(s) off curbside. The driver’s truck must be able to access the end of your driveway. The driver is not responsible for bringing the product into your home or onto your driveway. These special requests must be handled by you as the customer. Please keep in mind that we will not be responsible for payment of any storage fees if your item(s) aren’t immediately accepted for delivery by you.
Damaged Items
Please be aware that damage to your shipment, although rare, may occur. If your item(s) arrive damaged, please contact us immediately and follow the instructions below. Your claim of damage must be reported to us within 24 hours of documented delivery.
-Upon delivery, it is very important to open and inspect your package for any potential damage that may have occurred while in transit. The driver should give you time to inspect your package. You are responsible to check the interior and exterior for damage.
-If there is visible damage to the outside box or the product, take pictures of the interior or exterior damage. You will need to write a description of the damage on the Proof of Delivery (POD) receipt that the driver will give to you to sign. This will help when filing an insurance claim in case there is actual damage.
-If the driver does not wait for you to inspect your delivered item(s), please write “Driver Refused Inspection” on the POD. If you sign for the delivery without notating the visible damage, the freight company is no longer responsible for the damage. Please call us immediately at 877-794-6487 or contact us by email info@nestedporchswings.com to report any issues or damaged items.
