All swings, cushions and pillows are custom made-to-order. They are NON-RETURNABLE and NON-REFUNDABLE purchases.
Damaged Items
Please be aware that damage to your shipment, although rare, may occur. If your item(s) arrives damaged, please contact us immediately and follow the instructions below. Your claim of damage must be reported to us within 24 hours of documented delivery.
-Upon delivery, it is very important to open and inspect your package for any potential damage that may have occurred while in transit. The driver should give you time to inspect your package. You are responsible to check the interior and exterior for damage.
-If there is visible damage to the outside box or the product, take pictures of the interior or exterior damage. You will need to write a description of the damage on the Proof of Delivery (POD) receipt that the driver will give to you to sign. This will help when filing an insurance claim in case there is actual damage.
-If the driver does not wait for you to inspect your delivered item(s), please write “Driver Refused Inspection” on the POD. If you sign for the delivery without notating the visible damage, the freight company is no longer responsible for the damage. Please call us immediately at 877-794-6487 or contact us by email info@nestedporchswings.com to report any issues or damaged items.
For items damaged in shipping, please contact us directly at nestedporchswings.com or call 877-794-6487 within 24 hours.